Refund Policy

Returns Policy:

Our policy lasts for 30 days. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.

Return Instructions:

To return your product, please mail it to:

XplosiveApe
Unit 1A, 100 Barkby Road,
Leicester, LE4 9LF,
United Kingdom

You are responsible for paying your own shipping costs for returning the item, and these costs are non-refundable.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds:

If you haven’t received a refund yet, please check your bank account. Contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank, keeping in mind that there is often processing time before a refund is posted. If you've completed these steps and still haven't received your refund, contact us at info@xplosiveape.com.

Sale Items:

Regular-priced items are eligible for a refund, but unfortunately, sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@xplosiveape.com and mail your item to the provided address.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.

Shipping for Returns:

To return your product, mail it to:

XplosiveApe
Unit 1A, 100 Barkby Road,
Leicester, LE4 9LF,
United Kingdom

You are responsible for paying your own shipping costs for returning your item, and shipping costs are non-refundable.

Depending on your location, the time for your exchanged product to reach you may vary.

If you are shipping an item over £75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.